Response targets
Ordinary support requests target a response within one business day. Booking, notification or overflow-routing incidents target same-business-day acknowledgement during published support hours. These are response targets, not fixed resolution-time promises.
Included support
Support covers the standardized one-location service: one phone line, one website or Starter Site, one calendar, one booking outcome, internal notifications, the Review QR Kit and limited results reporting.
Custom work
Custom workflows, migrations, campaigns, advertising, social posting, multiple locations and custom integrations are quoted separately or routed to AI Front Office only after customer approval.
Incident safety
RevStack may disable its widget, AI answering or automations to contain an incident without intentionally altering the customer’s original website, phone number, domain or customer data.